Even with the economy's ups and downs, travelers are spending more on experiences. They're going for bucket-list adventures that showcase... read more →
From my perspective as a marketing strategist, the "A" in AI could stand for "awesome" instead of "artificial." After all,... read more →
As a marketer and startup advisor to travel and hotel tech brands, it feels like just yesterday that everything was... read more →
When I asked Andrew Rubinacci to describe the early days of his illustrious hospitality career, his answer was one you might not... read more →
Steve Jobs once said, The mark of an innovative company is not only that it comes up with new ideas first,... read more →
As a technology marketing strategist, research into trends across all industries is part of my daily practice. Lately, I can't... read more →
I began my hospitality career over 40 years ago, working in operations at a downtown hotel in Vancouver, British Columbia.... read more →
In the last several weeks, I’ve been chatting with many people about the hotel industry's continued decline in guest service.... read more →
I have been chatting with a number of hotel operators over the last few weeks, and one thing is constant... read more →
The technology sector is defined by constant motion: the relentless exchange, disruption, and evolution of big, innovative ideas brought to... read more →
Business is, at its core, about problem-solving. To be a good entrepreneur is to be a good problem solver. To... read more →
A behind-the-scenes peek into the heartbeat of service success in the hotel industry and questioning if the 'new' is, in... read more →